Return, Cancellation & Refund Policy
Billing, cancellation, and refund terms for Dravincon services.
Effective Date: May 2026
At Dravincon, we provide professional cybersecurity, compliance, consulting, VAPT, infrastructure, and managed IT services. As our offerings are service-based and customized for each client engagement, the following policy applies:
1. Service Cancellation
Clients may request cancellation of a scheduled service engagement by providing written notice via email to: support@dravincon.com
Cancellation Terms- Cancellation requests made before project initiation may be eligible for a partial or full refund depending on the scope and resources allocated.
- Cancellation requests made after project commencement are generally non-refundable due to resource allocation, consulting hours, licensing, and technical efforts already invested.
2. Refund Policy
Refunds, if approved, will be processed under the following conditions:
Eligible CasesRefunds may be considered if:
- A duplicate payment was made.
- Dravincon is unable to deliver the agreed service due to internal limitations.
- The project has not yet started and no technical work has been initiated.
Refunds will not be applicable for:
- Completed consulting sessions
- Delivered VAPT or assessment reports
- Compliance documentation already shared
- Security audits already initiated
- Subscription or monitoring services already activated
- Delays caused by the client’s unavailability or dependency issues
3. Custom Engagements
Most Dravincon services are tailored specifically for client environments. Therefore, once project execution, assessments, or implementation activities begin, payments become non-refundable unless otherwise agreed in writing.
4. Refund Processing Time
Approved refunds are generally processed within: 7–14 business days.
The refund will be credited through the original payment method wherever applicable.
5. Dispute Resolution
For any concerns regarding payments, cancellations, or service quality, clients are encouraged to contact us first for resolution.
Email: support@dravincon.com
6. Contact Information
Dravincon – A Unit of Dravin Empire Pvt Ltd
Panchkula, Haryana, India
Website: www.dravincon.com